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Field Services in the Digital World

Blog Post
July 27, 2022

As more companies adopt advanced technology to aid in their business operations, they’re becoming increasingly reliant on the help of field service technicians to install equipment and perform maintenance and troubleshooting. In order to meet these growing demands, those in field services will need to evolve alongside advancing technology and look for new and improved ways to deliver value to customers. Here’s what you should know about field services in the digital world and how businesses are utilizing advanced technology today.

Digital Signage

Digital signage has become part and parcel of the modern world and is used for everything from wayfinding to sales promotions. For example, many shopping malls implement digital signage to help customers find the stores they’re looking for. Rather than relying on old-fashioned maps, they can more easily visualize where they need to go with digital signage, tracing their path electronically. It is most commonly used by restaurants to display menu options and, in some cases, enable self-service.

Some organizations even use this technology for internal purposes, such as directing employees to their seats at conferences. Digital signage can help employees find their way around the building and alert them to any important organizational news. This is especially helpful for those that work in large buildings, as it can be difficult to communicate with people working so far apart otherwise.

With more businesses utilizing digital signage, field technicians have their work cut out for them. They are tasked with not only installing new equipment but ensuring that it stays up and running to the greatest extent possible to minimize downtime. Teksetra’s digital signage services include installation, support, and more. Our technicians will install your signage and work alongside you to provide timely support when needed.

Self-Serve Equipment

In addition to digital signage, self-serve equipment is rising in popularity. One of the most well-known and widely-used examples of this technology is self-checkout. With more customers opting to scan and bag their groceries themselves, stores are feeling increased pressure to install more advanced self-serve kiosks that can get customers through the checkout line quickly and efficiently.

This increase in self-serve options has led to the rising demand for field service work. Field technicians should be prepared to quickly arrive on site to troubleshoot issues to get customers moving through the checkout line as soon as possible.

Connected Devices

Connected devices can connect with other devices and systems through the internet. These include computers, smartphones, and tablets, and are an integral part of everyday life. They’re also (perhaps unsurprisingly) critical to business operations. It’s important that employees stay connected, especially if they’re working remotely or far apart. Many businesses use connected devices to stay in touch with customers as well, alerting them to ongoing sales and encouraging them to connect via social media.

Field technicians play an important role in helping devices stay connected. They have become busier than ever as organizations have adopted advanced wireless technology to connect networks of devices. Those in field services should pay particular attention to connected device trends to ensure the delivery of expected value.

Sensors

Sensors collect data from physical environments, allowing businesses to make smarter decisions about how to allocate their budgets and organize their workspaces for greater efficiency. Some sensors monitor room temperature; others track movement to better understand customer behavior. There is a myriad of ways that sensors can be used to improve business performance and enhance the customer experience, which is why so many businesses today are implementing this technology. Organizations looking to install sensors are turning to field services for help—not only for installation but continued support.

Need a Good Field Technician? Teksetra’s Got You Covered!

The digital transformation is in full swing, and as businesses implement new technology, they are requiring field services for both installation and support purposes. Field technicians must adapt to the evolving digital landscape and equip themselves with the tools and knowledge to meet the needs of a wider range of businesses. Ensuring equipment uptime is critical to business success, and so technicians should prepare to promptly address the needs and concerns of organizations as they strive to provide a digitized consumer experience.

Teksetra offers several different types of field services, including installation and repair and maintenance. Our professional installation services are offered throughout the continental US, so wherever you happen to be located, we have you covered. Teksetra installs check scanners, computers, digital signage, servers, and more, providing end-to-end project support so that you aren’t just left on your own once your equipment has been installed. Additionally, with Teksetra’s repair and maintenance services, you can minimize downtime and receive nationwide, on-demand support if and when something does happen to go wrong.

Get in touch with us today to learn more about your field services and how we can aid in professional installation and ensure that your equipment stays up and running!

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