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Repair + Maintenance

Tired of losing money to downtime? With Teksetra, you can get the technology repairs you need anywhere in the U.S. with one quick call.

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With flexible on-site and off-site repair services and a nationwide network of highly trained technicians, Teksetra is the easiest and fastest way to get your equipment (and your business) back up and running smoothly. The only question is, which repair type is right for you?

Benefits

Equipment Uptime

Few things can bring your business to a halt faster than unexpected equipment failure. That’s why the Teksetra team takes your uptime seriously. With Teksetra, you can get the repairs you need quickly to keep your business moving forward.

Flexible Repair Plans

Your business needs are unlike anyone else’s. With Teksetra, we’ll work closely with you to determine a repair and maintenance plan that works for you. That way, you can focus on growing your business without worrying about unexpected downtime.

Nationwide, On-Demand Support

Teksetra offers repairs to businesses anywhere in the continental U.S. Simply establish a contract that supports your uptime requirements, place your support call, and the Teksetra team will respond to your repair request in as little as four hours.

Qualified Technicians

Teksetra-certified technicians maintain the highest levels of training in the industry, including OEM certifications from all the leading brands. Whether you need on-site or off-site repair, Teksetra guarantees the repairs you need are always within reach.

Choose the repair option that’s right for you.

Finding the perfect repair option for your business is easy with Teksetra. Check out our collection of on-site and off-site solutions below.

On-Site Repair

Chances are that your business has large equipment that can’t be easily shipped or moved. For devices like multifunction printers, servers, PCs, and copiers, on-site repair from Teksetra is the best way to get the support you need. Just establish a contract, place your support call, and the Teksetra team will respond to your request in as little as four hours to provide the perfect solution.

10-Day or 3-Day Depot Repair

If you have a broken device that weighs less than 50 pounds and is easily shipped, this cost-effective repair option is for you. Simply ship your broken equipment to our repair center, and we’ll return it in working order within the timeframe outlined within your repair contract. It’s that simple. Depot repair is perfect for small devices like receipt printers, transaction equipment, check scanners, desktop laser printers, and more.

Advanced Unit Exchange

Sometimes your business-critical equipment goes down unexpectedly. When that happens, you need a solution as quickly as possible. That’s where Advanced Unit Exchange (AUE) comes in. Just give the Teksetra team a call and request a replacement device. We’ll ship equipment to your door for next-day delivery. When it arrives, simply place your broken device in the same shipping box and send it back to us. It’s that easy.

Custom Repair Plans

Don’t see a solution that perfectly fits your needs? No problem. Teksetra offers a range of custom repair plans, including flat rate, time plus materials, or contracted service plans. That way, you get the expert repairs you need on a plan that works for you.

Teksetra is trusted by the leading brands.

Related Resources

I, without a doubt, would reach back out to [Teksetra] and specifically Jimmy for any future hardware needs that ONB may have.

Ann L., Vice President/Branch Manager-Stewartville, Old National Bank

“I wanted to let you all know that you did a GREAT job. You have beaten every other install company I have worked with out of the water. THANK YOU!”

Randi H., Teksetra Customer

“It was a great experience working with [Teksetra]! They coordinated all production visits with the customer. Daily reports were produced by [Teksetra], we were promptly informed of possible issues ahead of time, and they satisfied all requirements from the team.”

Lynden E., Teksetra Customer

“I wanted to say thank you for a job (very) well done. Bill and the staff that [Teksetra] provided were professional, competent, and did a great job. I can assure you when an opportunity arises I will most definitely include [Teksetra] as part of the project team.”

Tom R., Teksetra Customer

“The [Teksetra] crew was excellent in managing their time & communicating with our onsite technician and me (project coordinator). They were VERY helpful and offered to assist in ways I didn’t expect (such as placing exit forms on the desks as they did reconnects). Excellent service! Could not be more pleased with [Teksetra’s] service! Thank you so much!”

Renee L., Teksetra Customer

“ProfitStars partnered with [Teksetra] because of their excellent reputation in the marketplace for hardware fulfillment services. [Teksetra] is very responsive to our needs for financial institution hardware support, fulfillment, warranty work, and other needs. The customized website developed for us by [Teksetra] makes ordering simple and deliveries easy to track. The [Teksetra] team provides the fast follow-up we need to succeed in this competitive hardware environment.”

Samantha D., ProfitStars

“[Teksetra’s] Advanced Unit Exchange service is fantastic! I can always rely on them to help me when we have a problem with our check scanner. Having a replacement scanner the next day means I don’t miss making a deposit, which is not only convenient, but critical to my business.”

Jen R., Accounts Receivable Manager, Jim's Formal Wear

“[Teksetra’s] Advanced Unit Exchange service contracts saves me more time than any other product I use. Service is both quick and reliable, and when my customers’ products are in need of repair I have complete confidence in [Teksetra]. With a simple request, they will promptly ship replacements directly to my customers. By using [Teksetra], I can better serve my customers and keep them happy, boosting both customer satisfaction and our bottom line.”

Jared B., Electronic Services, Equity Bank

“[Teksetra] has been extremely helpful in providing assistance with our scanning equipment. When we need a repair, it’s a fast efficient process to get a RMA return request and attach it to the equipment being returned. It’s great that we always have confidence that the equipment will be well-tracked and repaired quickly. Thank you [Teksetra] for the wonderful service.”

Brenda G., Information Technology Security Officer, South Sound Bank

“We spent all afternoon with [Teksetra’s] team at two locations for the Buffalo schools. David from [Teksetra] was spectacular (as usual); he is so patient. We were able to get the problems resolved. It was a long afternoon, but I could not have done it without [Teksetra’s] support and expertise. I am so glad we have partnered with [Teksetra]!”

Diane F., Buffalo Schools

“[Teksetra’s] technicians were very efficient and proficient at the performing the tasks required with minimal disruption to the customer. They did a great job working with the customer, and all I received was positive reviews!”

Lynden E., Teksetra Customer

Let’s talk solutions.

Whether your challenge needs a quick fix or a complex solution, our team is here to help. Talk to one of our technology experts today.

Call 888.287.4186






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