With flexible on-site and off-site repair services and a nationwide network of highly trained technicians, Teksetra is the easiest and fastest way to get your equipment (and your business) back up and running smoothly. The only question is, which repair type is right for you?
Few things can bring your business to a halt faster than unexpected equipment failure. That’s why the Teksetra team takes your uptime seriously. With Teksetra, you can get the repairs you need quickly to keep your business moving forward.
Flexible Repair Plans
Your business needs are unlike anyone else’s. With Teksetra, we’ll work closely with you to determine a repair and maintenance plan that works for you. That way, you can focus on growing your business without worrying about unexpected downtime.
Nationwide, On-Demand Support
Teksetra offers repairs to businesses anywhere in the continental U.S. Simply establish a contract that supports your uptime requirements, place your support call, and the Teksetra team will respond to your repair request in as little as four hours.
Teksetra-certified technicians maintain the highest levels of training in the industry, including OEM certifications from all the leading brands. Whether you need on-site or off-site repair, Teksetra guarantees the repairs you need are always within reach.
Choose the repair option that’s right for you.
Finding the perfect repair option for your business is easy with Teksetra. Check out our collection of on-site and off-site solutions below.
Chances are that your business has large equipment that can’t be easily shipped or moved. For devices like multifunction printers, servers, PCs, and copiers, on-site repair from Teksetra is the best way to get the support you need. Just establish a contract, place your support call, and the Teksetra team will respond to your request in as little as four hours to provide the perfect solution.
10-Day or 3-Day Depot Repair
If you have a broken device that weighs less than 50 pounds and is easily shipped, this cost-effective repair option is for you. Simply ship your broken equipment to our repair center, and we’ll return it in working order within the timeframe outlined within your repair contract. It’s that simple. Depot repair is perfect for small devices like receipt printers, transaction equipment, check scanners, desktop laser printers, and more.
Advanced Unit Exchange
Sometimes your business-critical equipment goes down unexpectedly. When that happens, you need a solution as quickly as possible. That’s where Advanced Unit Exchange (AUE) comes in. Just give the Teksetra team a call and request a replacement device. We’ll ship equipment to your door for next-day delivery. When it arrives, simply place your broken device in the same shipping box and send it back to us. It’s that easy.
Custom Repair Plans
Don’t see a solution that perfectly fits your needs? No problem. Teksetra offers a range of custom repair plans, including flat rate, time plus materials, or contracted service plans. That way, you get the expert repairs you need on a plan that works for you.
Planned Maintenance vs. Break/Fix Repair for Business Equipment
You've likely had this question: How should I repair my equipment when it goes down? We compare planned maintenance and break/fix repair in three...
Repair Solutions Video
You can make one call to get all your equipment repaired! Find out how easy device repair can be with Teksetra's repair program. Watch to learn which repair solution is right for your business.
What To Do When Small Devices Need Repair
Depot repair for small devices, in partnership with a certified repair provider, is a cost-effective solution to get ahead of repairs before they're needed.
A Complete Guide to Small Device Repair Options
When devices break down, having a timely and cost-effective repair plan in place becomes critical to avoiding costly downtime.
Depot Repair Video
Our cost-effective depot repair programs are designed to keep your critical devices, such as receipt printers, transaction equipment, or check scanners, working for your business. Watch to learn more about depot repair.
OEM Warranty Repair vs. Teksetra Depot Repair Program
Get a side-by-side comparison of an OEM warranty repair process and Teksetra Advanced Unit Exchange (AUE) Depot Repair Program.
How to Choose a Small Device Repair Solution
Develop a timely and cost-effective small device repair plan for your business. Learn the options of what to do when a business device breaks down.
Business Impact Study
Vendor Consolidation + Depot Services for Major Texas Bank
Learn how one of the largest Texas banks implemented a better, more efficient way to keep their hardware technology current while reducing downtime.
On-Site Repair Video
Keeping your business-critical equipment up and running is serious business — and getting someone on-site to have them repaired quickly and cost-effectively can be a challenge. Watch to find out how we can help.
A Guide to Print Management and Device Repair
Whether a company needs complete printing management or just reliable services to call when devices go down, there are systems in place to serve every business need.
Receipt Printer or Business Equipment Broken? Here’s How AUE Can Help
When mission-critical devices like receipt printers go down, advanced unit exchange (AUE) repair plans can replace them in just 24 hours. Check it out!
Working with Teksetra made our RDC check scanner refresh painless. Not only did Stephanie help by sourcing affordable hardware solutions and secure ongoing maintenance, she also coordinated remote check scanner installations for numerous scanners. I would highly recommend using Teksetra as a single point of contact vendor for your RDC refresh.
I, without a doubt, would reach back out to [Teksetra] and specifically Jimmy for any future hardware needs that ONB may have.
“I wanted to let you all know that you did a GREAT job. You have beaten every other install company I have worked with out of the water. THANK YOU!”
“It was a great experience working with [Teksetra]! They coordinated all production visits with the customer. Daily reports were produced by [Teksetra], we were promptly informed of possible issues ahead of time, and they satisfied all requirements from the team.”
“I wanted to say thank you for a job (very) well done. Bill and the staff that [Teksetra] provided were professional, competent, and did a great job. I can assure you when an opportunity arises I will most definitely include [Teksetra] as part of the project team.”
“The [Teksetra] crew was excellent in managing their time & communicating with our onsite technician and me (project coordinator). They were VERY helpful and offered to assist in ways I didn’t expect (such as placing exit forms on the desks as they did reconnects). Excellent service! Could not be more pleased with [Teksetra’s] service! Thank you so much!”
“ProfitStars partnered with [Teksetra] because of their excellent reputation in the marketplace for hardware fulfillment services. [Teksetra] is very responsive to our needs for financial institution hardware support, fulfillment, warranty work, and other needs. The customized website developed for us by [Teksetra] makes ordering simple and deliveries easy to track. The [Teksetra] team provides the fast follow-up we need to succeed in this competitive hardware environment.”
“[Teksetra’s] Advanced Unit Exchange service is fantastic! I can always rely on them to help me when we have a problem with our check scanner. Having a replacement scanner the next day means I don’t miss making a deposit, which is not only convenient, but critical to my business.”
“[Teksetra’s] Advanced Unit Exchange service contracts saves me more time than any other product I use. Service is both quick and reliable, and when my customers’ products are in need of repair I have complete confidence in [Teksetra]. With a simple request, they will promptly ship replacements directly to my customers. By using [Teksetra], I can better serve my customers and keep them happy, boosting both customer satisfaction and our bottom line.”
“[Teksetra] has been extremely helpful in providing assistance with our scanning equipment. When we need a repair, it’s a fast efficient process to get a RMA return request and attach it to the equipment being returned. It’s great that we always have confidence that the equipment will be well-tracked and repaired quickly. Thank you [Teksetra] for the wonderful service.”
“We spent all afternoon with [Teksetra’s] team at two locations for the Buffalo schools. David from [Teksetra] was spectacular (as usual); he is so patient. We were able to get the problems resolved. It was a long afternoon, but I could not have done it without [Teksetra’s] support and expertise. I am so glad we have partnered with [Teksetra]!”
“[Teksetra’s] technicians were very efficient and proficient at the performing the tasks required with minimal disruption to the customer. They did a great job working with the customer, and all I received was positive reviews!”