This isn’t your average outsourcing.
In the world of outsourcing, Teksetra is anything but typical. We’ve operationalized outsourcing to professionally manage every aspect of your project, from the initial call to the final billing. Teksetra acts as an extension of your own team, providing all the right resources and technology services your business needs to help you get more work done. That means you get easy access to decades of technology expertise, proven project management capabilities, a nationwide network of thousands of hand-selected technicians, and more.
Benefits of Outsourcing with Teksetra
Supplement Your Staff
Gain bench strength and fill in the gaps on your team with access to our nationwide network of thousands of hand-selected technicians.
Decrease Non-Billable Time
We’ll match the right skilled professionals and technology solutions to help you get ahead – without additional overhead.
Get the Expertise You Need
With on-demand expertise and a versatile team of experts on your side, your biggest challenges won’t stand a chance.
Complete More Projects
Check more items off your list! Teksetra puts all the technology services your business needs in one place to help you get projects done.
One call. One vendor. One powerful force behind your organization.
To get the most out of outsourcing, you need a simple process, powerful resources, and total visibility throughout the course of your projects — and Teksetra was designed to deliver all that and more. Our outsourcing program achieves a 97% SLA performance, which results in repeat customers, the consistent completion of million-dollar projects, and thousands of devices repaired annually.
With thousands of Teksetra-certified technicians across all 50 states, finding the skills and expertise you need is easy. Our qualified experts are manufacturer-certified by the leading brands, and every Teksetra technician is hand-selected and rigorously vetted with an 18-point background check, formal interview, and drug testing (if required).
The key to successfully completing your projects is having optimal support. We use a variety of factors to determine the appropriate technician(s) to dispatch for your project, including geographic area, technician ranking, skills, OEM certifications, HIPAA certification, ongoing availability, and more.
To ensure our technicians meet new or specific certification requirements, such as EVID and HIPAA, Teksetra recruiters proactively help technicians attain additional certifications through online training, testing, and other processes. Technicians increase their likelihood of working on Teksetra projects by holding more OEM certifications and maintaining high performance ratings.
Experienced Project Managers + SLAs
Our expert project managers evaluate your goals, budget, and timeline to deploy a perfectly sized team to improve your time to completion. To ensure that all work is completed to your specifications, they create a detailed project plan, including clear statements of work and measured service level agreements (SLAs).
Our simple ticketing system allows you to submit a service request via our secure web portal, email, or toll-free phone call.
Technical Support + Reporting
Our state-of-the-art call monitoring and tracking system provides you with real-time reporting on the status of your project. Through our platform, you have 24/7 access to technical support, a secure portal to open service calls, and visibility of detailed service reports.
Fulfillment + Billing
Teksetra works as an extension of your own team. We can provide fulfillment solutions anywhere across the continental U.S., managing all aspects of your warehousing, picking, packing, shipping, and billing needs so you can focus on what you do best.
Working with Teksetra made our RDC check scanner refresh painless. Not only did Stephanie help by sourcing affordable hardware solutions and secure ongoing maintenance, she also coordinated remote check scanner installations for numerous scanners. I would highly recommend using Teksetra as a single point of contact vendor for your RDC refresh.
I, without a doubt, would reach back out to [Teksetra] and specifically Jimmy for any future hardware needs that ONB may have.
“I wanted to let you all know that you did a GREAT job. You have beaten every other install company I have worked with out of the water. THANK YOU!”
“It was a great experience working with [Teksetra]! They coordinated all production visits with the customer. Daily reports were produced by [Teksetra], we were promptly informed of possible issues ahead of time, and they satisfied all requirements from the team.”
“I wanted to say thank you for a job (very) well done. Bill and the staff that [Teksetra] provided were professional, competent, and did a great job. I can assure you when an opportunity arises I will most definitely include [Teksetra] as part of the project team.”
“The [Teksetra] crew was excellent in managing their time & communicating with our onsite technician and me (project coordinator). They were VERY helpful and offered to assist in ways I didn’t expect (such as placing exit forms on the desks as they did reconnects). Excellent service! Could not be more pleased with [Teksetra’s] service! Thank you so much!”
“ProfitStars partnered with [Teksetra] because of their excellent reputation in the marketplace for hardware fulfillment services. [Teksetra] is very responsive to our needs for financial institution hardware support, fulfillment, warranty work, and other needs. The customized website developed for us by [Teksetra] makes ordering simple and deliveries easy to track. The [Teksetra] team provides the fast follow-up we need to succeed in this competitive hardware environment.”
“[Teksetra’s] Advanced Unit Exchange service is fantastic! I can always rely on them to help me when we have a problem with our check scanner. Having a replacement scanner the next day means I don’t miss making a deposit, which is not only convenient, but critical to my business.”
“[Teksetra’s] Advanced Unit Exchange service contracts saves me more time than any other product I use. Service is both quick and reliable, and when my customers’ products are in need of repair I have complete confidence in [Teksetra]. With a simple request, they will promptly ship replacements directly to my customers. By using [Teksetra], I can better serve my customers and keep them happy, boosting both customer satisfaction and our bottom line.”
“[Teksetra] has been extremely helpful in providing assistance with our scanning equipment. When we need a repair, it’s a fast efficient process to get a RMA return request and attach it to the equipment being returned. It’s great that we always have confidence that the equipment will be well-tracked and repaired quickly. Thank you [Teksetra] for the wonderful service.”
“We spent all afternoon with [Teksetra’s] team at two locations for the Buffalo schools. David from [Teksetra] was spectacular (as usual); he is so patient. We were able to get the problems resolved. It was a long afternoon, but I could not have done it without [Teksetra’s] support and expertise. I am so glad we have partnered with [Teksetra]!”
“[Teksetra’s] technicians were very efficient and proficient at the performing the tasks required with minimal disruption to the customer. They did a great job working with the customer, and all I received was positive reviews!”