IT Support
Augment your existing team with the expertise you need to take on both day-to-day challenges and complex IT projects.
Watch VideoWhen you need access to expanded IT capabilities, talents, and resources, it helps to have a trusted outsourcing partner on standby. With Teksetra’s outsourcing program, our highly trained IT support technicians can seamlessly integrate into your existing operation, so your team can focus on what they do best.
Benefits
Nationwide Support
Teksetra offers on-site and remote IT support to businesses anywhere in the continental U.S. So, whether you need single-location support for one project or help for multiple locations across the country, we’ve got you covered.
Qualified Technicians
Finding the right expertise for your project can be a serious challenge. Teksetra makes it easy by giving you access to thousands of hand-selected, highly trained, and rigorously vetted IT support technicians.
Flexible Expertise
Teksetra-certified technicians are some of the most adaptable experts in the field. With access to a wide range of talents, skills, and certifications, Teksetra provides the perfect IT support team to tackle your unique challenge.
Simple Integration
Getting extra IT support when you need it is easy with Teksetra. Our talented technicians can seamlessly integrate into your organization, giving you the expertise you need when and where you need it most.
Teksetra IT Support Capabilities
Managed IT Services
Having a trusted IT partner available can be valuable when you require access to enhanced capabilities, secured data, and cybersecurity resources. Teksetra offers managed IT services that allow our expert technicians to seamlessly integrate into your current operations, freeing up your team to focus on their core competencies.
Network + Server Support
Get access to qualified support for your on-site servers and cloud-based services. Teksetra-certified technicians can provide a wide range of network- and server-related services, including computer upgrades, server relocations, server maintenance, hardware and software installations and deployment, and more.
Security
Advanced cybersecurity is critical to the success and reputation of many businesses, especially those in the financial, healthcare, and government industries. With decades of tech safety and compliance expertise, Teksetra can help protect your sensitive data by assigning skilled IT experts to support your security needs.
Training
Teksetra can help your business stay up to date on all the latest cybersecurity trends, best practices, and IT strategies. As your technology advisors, the Teksetra team provides training opportunities, WatchGuard + Symantec licensing, and other best-practices training like KnowBe4.
Staffing
Whether you need to cover for employees that are out of the office or to supplement your internal team with specialized IT personnel, Teksetra can help. Our team can help fill in those gaps on a daily, weekly, monthly, or on-demand basis. Just let us know what you need, and we’ll take care of the rest.
Help-Desk Support
Managing and operating your own call center can be a serious undertaking that comes with a significant price tag. With Teksetra, you can give your customers access to the high-quality tech support they expect without all of the headaches that come with running your own support service.
Remote IT Services
Your IT team probably has a lot of extra work on your plate to support your remote workforce. We understand that your internal team may not have the bandwidth or expertise to ensure cybersecurity for all of your remote employees. So we’re here to help enhance your remote work management and security, without a long-term contract. We provide:
- Remote Management Monitoring (RMM)
- OS + 3rd Party Patch Management
- Managed Antivirus
- Business Document Backups
- Cybersecurity Training + Testing
- Web Content Filtering
Flexible, Reliable IT Support
Tackle any IT challenge with confidence.
Our nationwide network of IT experts gives you the flexibility you need to find the perfect support for your project. With thousands of highly trained, Teksetra-certified technicians across the country, there are few projects we can’t solve.
IT Projects We Support
- Help-Desk Support
- Remote IT Support
- Staffing and Outsourcing
- Security Audits and Support
- Server Relocations, Upgrades, and Maintenance
- Hardware Installations and Rollouts
- Computer Upgrades
- Software Installations and Deployment
- Network Upgrades and Support
- Cloud-Based Technology Services
- Training and Support
- And More
Working with Teksetra made our RDC check scanner refresh painless. Not only did Stephanie help by sourcing affordable hardware solutions and secure ongoing maintenance, she also coordinated remote check scanner installations for numerous scanners. I would highly recommend using Teksetra as a single point of contact vendor for your RDC refresh.
I, without a doubt, would reach back out to [Teksetra] and specifically Jimmy for any future hardware needs that ONB may have.
“I wanted to let you all know that you did a GREAT job. You have beaten every other install company I have worked with out of the water. THANK YOU!”
“It was a great experience working with [Teksetra]! They coordinated all production visits with the customer. Daily reports were produced by [Teksetra], we were promptly informed of possible issues ahead of time, and they satisfied all requirements from the team.”
“I wanted to say thank you for a job (very) well done. Bill and the staff that [Teksetra] provided were professional, competent, and did a great job. I can assure you when an opportunity arises I will most definitely include [Teksetra] as part of the project team.”
“The [Teksetra] crew was excellent in managing their time & communicating with our onsite technician and me (project coordinator). They were VERY helpful and offered to assist in ways I didn’t expect (such as placing exit forms on the desks as they did reconnects). Excellent service! Could not be more pleased with [Teksetra’s] service! Thank you so much!”
“ProfitStars partnered with [Teksetra] because of their excellent reputation in the marketplace for hardware fulfillment services. [Teksetra] is very responsive to our needs for financial institution hardware support, fulfillment, warranty work, and other needs. The customized website developed for us by [Teksetra] makes ordering simple and deliveries easy to track. The [Teksetra] team provides the fast follow-up we need to succeed in this competitive hardware environment.”
“[Teksetra’s] Advanced Unit Exchange service is fantastic! I can always rely on them to help me when we have a problem with our check scanner. Having a replacement scanner the next day means I don’t miss making a deposit, which is not only convenient, but critical to my business.”
“[Teksetra’s] Advanced Unit Exchange service contracts saves me more time than any other product I use. Service is both quick and reliable, and when my customers’ products are in need of repair I have complete confidence in [Teksetra]. With a simple request, they will promptly ship replacements directly to my customers. By using [Teksetra], I can better serve my customers and keep them happy, boosting both customer satisfaction and our bottom line.”
“[Teksetra’s] technicians were very efficient and proficient at the performing the tasks required with minimal disruption to the customer. They did a great job working with the customer, and all I received was positive reviews!”