Per Incident Repair for Check Scanners and Receipt Printers

3- and 10-Day Repair

Our 3- and 10-Day Repair options increase uptime and keep your devices (and business) running smoothly. This contract covers a full year of device repair for a single annual fee.

How does it work?
When a device goes down, ship it to our repair center. Once received, we’ll repair it and ship it back to you within your contract time–3 or 10 business days. We accept devices from all the leading brands, making it easy for you to get your devices repaired in a timely fashion.

After purchase, we will confirm the device and serial number that you would like placed on contract via the email you provide at checkout. If you purchase an eligible device at the same time as a contract, we will assign this device to the contract.

Terms + Conditions
This contract is 1 year in length. One device per contract. Included with repair is a thorough inspection including testing, cleaning, adjustments and lubrication. Teksetra will complete the service and ship the device within 3 or 10 business days of receipt via ground shipment. Pricing includes all labor and parts. Normal exclusions apply including replacement of consumables and user abuse. If repairs are needed over and above what is covered in RMA Terms and Conditions, Teksetra will notify customer to approve these additional repairs. Customer has 30 days for approval, and therefore device will be returned to the customer. Customer will be invoiced diagnostic fees whether additional repairs are done to the device. No trouble found (NTF) on initial Incident/RMAs will be noted per each customer. Receipt of an incident/RMA on same device with NTF will be invoiced all diagnostic fees.

Next-Day Replacement

Our Next-Day Replacement option increases uptime and keeps your devices (and business) running smoothly. This contract covers a full year of advanced unit exchange (AUE) for a single annual fee.

How does it work?

When a device goes down, place a request with the Teksetra team by phone, email, or Service Portal. We’ll ship an identical make and model to your establishment by the next business day. When it arrives, simply place your broken device in the same shipping box and send it back to us. It’s that easy.

After purchase, we will confirm the device and serial number that you would like placed on contract via the email you provide at checkout. If you purchase an eligible scanner at the same time as a contract, we will assign this scanner to the contract.

Terms + Conditions
This contract is 1 year in length. One device per contract. Replacement device is sent with next day shipping, arriving the next business day. Defective device(s) must be returned to Teksetra less than 45 business days after the AUE replacement is issued. Ensure that you do not return the new device just sent to you. If defective device(s) are not returned within the specified timeline, you (or your customer) will be billed for the cost of the unreturned, defective device(s).