Per Incident Repair

Per Incident Repair for Check Scanners and Receipt Printers


Teksetra Next Day-Replacement, 3-Day and 10-Day repair available for select scanners and printers. Next-Day Replacement device is shipped by next business day for replacement with damaged device returned to Teksetra to complete exchange. 3-Day and 10-Day repair are shipped to Teksetra and repaired within 3 or 10 business days once received, returned via UPS Ground. See product brochure below for device eligibility by service level or select your device type and service level from menus to confirm your device is eligible for your preferred device repair time.

  • Price is per device
  • Shipping amount is for return shipment and does not include shipment of your device to Teksetra
  • Device is shipped to Teksetra at your expense
  • If a pre-paid ARS Label is needed to ship your device to Teksetra for repair, please add same quantity of item ARS Label to your cart at checkout as number of devices being repaired



ARS Label


*Please add your device serial number and description of device problem description in notes at checkout. If repair is needed for more than 6 devices please place multiple orders. Return instructions will be forwarded to your email once your order has been received. Parts are not included in repair pricing. If parts are needed to complete your repair, Teksetra will contact you for approval. If cost of parts is not approved, a $35 diagnostic fee will be assessed in lieu of full repair cost.*


Next-Day Replacement

Our Next-Day Replacement option increases uptime and keeps your devices (and business) running smoothly.

How does it work?

When a device goes down, order a next-day replacement for exchange with the Teksetra v. We’ll ship an identical make and model to your establishment by the next business day. When it arrives, simply place your broken device in the same shipping box and send it back to us. It’s that easy.

Terms + Conditions
Defective device(s) listed above must be returned to Teksetra less than 45 business days after the next-day replacement is issued. Ensure that you do not return the new device just sent to you. If defective device(s) are not returned within the specified timeline, you (or your customer) will be billed for the cost of the defective device(s). Defective device(s) returned delinquently outside of this specified timeline will not be credited. Normal exclusions apply including acts of God, replacement of consumables and user abuse.

3- and 10-Day Repair

Our 3- and 10-Day Repair options increase uptime and keep your devices (and business) running smoothly.

How does it work?
When a device goes down, order a per incident repair. An RMA with shipping instructions will be provided to include with shipment to our repair center and ship it to our repair center. Once received, we’ll repair it and ship it back to you within 3 or 10 business days as ordered. We accept devices from all the leading brands, making it easy for you to get your devices repaired in a timely fashion.

Terms + Conditions
A contracted on per incident service when customer ships the defective device to our depot repair center. Included with repair is a thorough inspection including testing, cleaning, adjustments and lubrication. Teksetra will complete the service and ship the device within 3 or 10 business days of receipt via ground shipment as selected. Pricing includes all labor and return shipping via UPS Ground. Inbound shipment is not included. Normal exclusions apply including acts of God, replacement of consumables and user abuse. If repairs are needed over and above what is covered in RMA Terms and Conditions, Teksetra will notify customer to approve these additional repairs. Customer has 30 days for approval, and therefore device will be returned to the customer. Customer will be invoiced diagnostic fees whether additional repairs are done to the device. No trouble found (NTF) on initial Incident/RMAs will be noted per each customer. Receipt of an incident/RMA on same device with NTF will be invoiced all diagnostic fees.


Product Brochures

Teksetra Device Eligible for Repair by Service Level

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Repair + Maintenance - Teksetra

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Check our Shipping Policy and Return Policy.