Finding the Right Technical Support for Your Return to Office
Your return to office (RTO) process might include many things, like rearranging your workspace and helping employees adjust to a new schedule. However, one aspect that’s often overlooked is technical support. To enjoy a smooth transition, it’s important to get your IT ducks in a row, preferably before bringing employees back on site. Here are some tips for finding the right technical support for your RTO plan.
Equipment Repair
Upon returning to the office you may find that some of your equipment has gone kaput. In many cases, equipment can fail if not used on a regular basis, so you should check to ensure that everything’s working properly after your team has been away from the office for so long. After all, the last thing you want to be dealing with when trying to get everyone situated and organized is equipment downtime, so it’s best to check for issues ahead of time.
Outsourced repair and maintenance services help businesses inspect the quality of their equipment and get things back up and running. With a team of trained technicians, Teksetra provides equipment repair services to businesses around the country with benefits such as equipment uptime, flexible repair plans, on-demand support, and qualified experts.
Installation
Your RTO process will likely involve the installation of new equipment, whether that be computers, scanners, digital signage, or otherwise. It can be good to freshen things up a bit when bringing employees back to work, and providing them with shiny, new devices is a great way to get them excited about returning to the office. New equipment can also provide a tremendous advantage to your organization, allowing you to perform tasks that you wouldn’t be able to with broken or outdated products.
Of course, the installation process can be difficult, and you may not possess the internal expertise to deal with the hurdles that often come with installing new equipment. That’s why Teksetra is here to give you peace of mind. With Teksetra’s installation services, you get access to a team of professional installers that can help you implement new tech, including check scanners, computers, digital signage, payment hardware, receipt printers, servers, and more.
Cybersecurity + Training/Testing
If you’ve been working from home for the past several months, it can be easy to let cybersecurity fall by the wayside; it can be easy to forget the importance of securing your network and devices. RTO is the perfect time to revisit your cybersecurity protocols and train staff on how to respond to threats. You might also consider testing your equipment to ensure that everything is working properly prior to coming back to the office full-time. By doing so, you can protect your data and intellectual property.
Employees should be educated on basic safety measures, which your IT team can help carry out. If you get everyone on the same page with cybersecurity, you’ll be better positioned to deal with attacks down the road, and even prevent them to begin with. Teksetra recommends being on the lookout for a few key cybersecurity risks, namely infrastructure vulnerabilities, human error, and unapproved personal applications. If employees are using their own devices and applications, it’s important to take the proper measures to secure these.
In addition, having a cybersecurity policy checklist can help you stay organized and on top of things. This checklist might include items such as roles and responsibilities, email encryption, and a BYOD policy.
Staffing
You can’t properly manage your tech without a solid IT staff on hand, which is why it can be a good idea to arrange staff before bringing everyone back to the office. If you’re introducing new staff, be sure to show them around the space and get them acquainted with your existing systems, pointing out any flaws or errors you’ve encountered so that they can get started troubleshooting.
In order to choose the right IT support for your business, you should consider your needs. Are you looking to bring in staff that can provide basic, everyday IT support, or are you looking for a team that can handle more complex troubleshooting? You might also consider your own scalability and growth and how your tech needs might evolve as your business grows.
You should also consider whether remote or on-site IT support is best for your business. For instance, if you require flexible support that can address hardware issues, then you’ll probably want to go with on-site support. On the other hand, if you’re looking for a timely, more convenient service, consider a remote option, as you’ll be able to access support online or over the phone. Teksetra offers both remote and on-site IT support and can be a great option for those wanting to experience the best of both worlds.
Teksetra Can Help With Your IT Needs!
There’s no doubt about it: returning to the office after working remotely can be challenging for everyone involved. There are many things you have to get in order, including tech support and management. Teksetra can help you with your IT needs, providing everything from installation to repair. Contact us today to learn more about how Teksetra can assist you with your RTO process!