Field service management is a critical—but often tricky—component of field service work. Without a solid framework for organizing operations, your field services program cannot stay afloat.
This includes everything from sales to repairs to customer support. With the amount of work that goes into this process, more and more businesses are seeking alternative solutions to in-house field service management. Namely, they are turning to outsourcing partners for help.
Here’s what to know about outsourcing field service management and why it may be ideal for organizations that are struggling to keep up with tasks internally.
What is Outsourcing?
When companies choose to outsource work, they are essentially offloading that burden onto a third-party provider. Your outsourcing partner can take care of whatever it is you don’t have the time or resources to handle on your own. This can be especially helpful for startups and small businesses that lack the internal expertise necessary to adequately manage certain operations.
Challenges of Field Services Management
Field services management encompasses a wide range of activities, including scheduling, dispatch, and inventory management. Needless to say, trying to keep up with each of these tasks can be incredibly difficult, even for the most experienced of businesses. They’re not only responsible for managing technicians on an everyday basis, but analyzing data and identifying trends to make long-term, cost-effective decisions about how to allocate funds and technicians for the best results. It should come as no surprise, then, that many businesses today are choosing to outsource this process.
Why You Should Consider Outsourcing Field Service Management
By outsourcing field management, businesses allow qualified field technicians to do the metaphorical—and literal—heavy lifting. Many organizations are hesitant to offload their entire management process to a third-party provider, fearing that it will be too costly or that their outsourcing partner won’t understand their specific needs. These fears are largely unfounded, however, since outsourcers work closely with clients to understand their budget, needs, and specific requirements around field services management, offering the following benefits:
Variable Labor and Lower Overhead Costs
One of the best things about outsourcing your operations is that you can scale services. For example, if you run a fast-food restaurant and typically expect to experience downtime during peak hours, you can arrange for your outsourcing partner to be on-site or close at hand during those times. In many cases, you end up paying less than you would if you were trying to manage everything on your own, as your outsourcing provider will be able to get things done right the first time without the extra hassle and labor.
Access to Better Expertise
While managing field services can be challenging, you don’t have to go at it alone. By partnering with an outsourcing provider you get access to a trove of expertise and support to aid in your operations. Whenever you encounter an issue that you can’t resolve on your own, you can simply call up your outsourcer and they will send a technician to the site, maximizing uptime and making it possible for you to focus on what matters most: running your business and serving customers.
Greater Flexibility
Those that outsource their field services management process often find that they have more time to focus on more pressing business matters. This promotes greater flexibility throughout the organization; they don’t have to constantly be tied up managing field technicians and trying to determine how to best optimize their workflows for maximum efficiency. Their outsourcing partner can do all of this for them, allowing them to turn their attention elsewhere.
See How Teksetra Can Meet Your Outsourcing Needs!
Many types of businesses, including quick-serve restaurants, banks, and retailers benefit from field services. Ensuring equipment uptime is critical to meeting the needs of customers and promoting overall business growth. Still, not all organizations have the time or resources to manage the entirety of their field services operations internally. As such, they are increasingly turning to outsourcing providers for help.
Teksetra offers a wide range of outsourcing services, helping businesses manage their processes from beginning to end. Whether you’re looking for fulfillment, installation, IT support, or anything in between, Teksetra’s got you covered. Boasting a 97% SLA performance rate, Teksetra helps businesses get the most out of their projects, drive revenue, and ultimately achieve total visibility into their workflows.
Teksetra’s repair and maintenance and installation services can be extremely helpful for organizations looking to install equipment and outsource field service management. With Teksetra you can access flexible repair plans to stop losing money to downtime. We offer nationwide, on-demand support so that, no matter where you’re located in the continental US, we can meet your needs as quickly as possible.
Reach out today to learn more about our outsourcing program and how we can help transform your field service management process!
