Kevin Flaherty leads Teksetra by instilling the critical importance of building strong customer and partner relationships. In his view, every interaction along the value chain of delivering solutions presents an opportunity to earn respect and become an irreplaceable strategic asset to the customer. As such, Kevin has cultivated a culture of complete customer excellence; empowering service delivery professionals with the ability to provide the right solutions and experience the long-term value of becoming a trusted technology partner. For Kevin, the company’s ability to continually achieve aggressive revenue growth and profitability goals starts with an intimate knowledge of the customer, their environment, and needs.
At Teksetra, Kevin has developed a platform for not only ensuring ongoing customer value, but also for organic and new revenue growth. Drawing upon his background as a technology executive, and rich history in leading high performance sales and operations organizations at companies including Cbeyond, EarthLink, Nokia and Best Buy, Kevin is ideally positioned to lead the next generation of growth at Teksetra. Both a strategic and visionary leader, Kevin is focused on long-term sustainable growth through strong partner engagements and deliberate expansion into markets with growing automated payment transaction, audio/visual and digital display needs.
As the world becomes increasingly digital and consumers rely more on the convenience – and security – of online and mobile transactions, the need for single vendor solutions providers like Teksetra becomes increasingly critical to markets beyond banking and finance. Under Kevin’s watch, Teksetra will continue to bring new and increasingly advanced and full-service solutions to its clients – and will become a new trusted partner to companies in retail, ecommerce, government and other industries who will benefit from the company’s end-to-end payment and financial transaction, digital signage, and audio/visual technologies.
In a service-driven organization like Teksetra, Patrick Hickey offers more than 20 years of experience in leadership that strikes the right balance: Patrick’s focus is as much on delighting clients with exceptional results as it is on ensuring impressive margins. Always working on continuously improving his organization, Patrick has been recognized with successive promotions for this long history of providing value-added capabilities to Teksetra.
Patrick possesses that rare combination of deep technical prowess, business acumen, and understanding of how both attributes lead to highly valued, long-term client relationships. He has leveraged these skills to develop and execute labor optimization strategies, process alignment programs, continuous improvement initiatives, and more. Through his collaborative, team-driven leadership style, Patrick has developed a highly regarded professional services organization; both in the eyes of Teksetra and, most importantly, its clients.
Patrick is highly respected across Teksetra for his deep understanding of the data models and analytics required to make sound decisions – and for implementing programs that effectively advance professional services revenues up and to the right. As such, Patrick’s rich history in building the company’s presence within the banking and financial markets will be instrumental as Teksetra looks to expand into new markets. As always, both Patrick and his team stand ready to deliver.
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