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Tell us about your AV managed services needs
Fast issue logging through the 24/7 ticketing center and prioritized on‑site dispatch ensures problems are addressed quickly, reducing system outages and keeping critical AV environments functional.
Live AV remote remote-in service provides immediate expert assistance that accelerates diagnosis and restores systems faster than traditional break‑fix approaches.
Annual preventative maintenance and available quarterly remote evaluations help identify emerging hardware, software, and connectivity issues early, improving long‑term AV stability and reducing avoidable service incidents.
Available unlimited service visits, up to 10 on-site hours per year, allow organizations to control costs while still receiving comprehensive AV support whenever issues arise, providing peace of mind at a fixed cost.
Asset inventory tracking provides clarity into device models, warranties, and recall risks, helping organizations anticipate lifecycle needs and maintain healthier, better‑documented AV ecosystems.
Included training sessions—ranging from initial instructional materials to 30‑minute remote sessions per site—strengthen user proficiency, minimize everyday errors, and reduce unnecessary support tickets.
Businesses rely on seamless communication and technology integration. Troubleshooting delays leads to lost productivity and frustration. Proactive monitoring prevents issues before they impact users.
Remote‑in support, available through the Priority One PLUS plan, allows Teksetra specialists to access AV systems securely between 7am and 7pm CST to diagnose issues in real time. This service uses dedicated hardware and software included with the program to establish a protected connection, enabling technicians to troubleshoot quickly and efficiently while maintaining system security and privacy.
Asset inventory tracking provides structured oversight of your AV equipment by documenting device types, warranties, and recall details across all supported locations. This helps organizations stay informed about hardware status, upcoming lifecycle needs, and potential risks, ensuring systems remain reliable and properly maintained over time.
Systems require continuous monitoring, updates, support team. Internal IT teams are already stretched thin managing AV issues. 24/7 expert support ensures reliability and uptime while reducing IT workload, allowing teams to focus on strategic priorities
Training is included with every plan to help teams adopt and operate their AV systems effectively. Base customers receive instructional materials plus a one‑hour remote training session within the first 30 days after project completion. Priority One and Priority One PLUS customers receive a dedicated 30‑minute remote training session per site within the first 60 days, delivered by Teksetra Implementation Specialists to ensure each location’s users are confident and fully prepared.
Digital screens
Fitness Center Audio
Outdoor Screens and Sound
Our skilled AV experts will help pick or build a customized audiovisual managed services plan for you, whether you have one location or 10,0000.
